Privacy
Policy
At Shoegan, we respect your privacy and are committed to protecting the personal and business information you share with us. This Privacy Policy explains how Wenzhou Shoegan Footwear Co., Ltd. ("Shoegan," "we," "us," or "our") collects, uses, discloses, and safeguards information when you visit our website or engage with us for B2B business purposes.
Information We Collect
1.1 Information You Provide Directly
When you contact us for a quote, submit an inquiry form, or communicate with our team, we may collect:
- Full name, job title, and company name
- Business email address and phone number
- Company address, country, and shipping destination
- Product inquiries, order specifications, and customization requirements
- Any other information you voluntarily provide in your messages
1.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time spent, and referring URLs
- Device identifiers and session data via cookies
1.3 Information from Business Communications
As a B2B manufacturer, we may collect information exchanged through email, WeChat, WhatsApp, LinkedIn, trade show interactions, or other professional channels when you initiate contact with our team for sourcing or procurement purposes.
How We Use Your Information
We use the information we collect for legitimate business purposes, including:
Responding to quote requests, product questions, and OEM/ODM inquiries in a timely manner.
Processing orders, coordinating production, managing shipping logistics, and providing delivery updates.
Maintaining ongoing supplier-buyer relationships, sending product updates, and sharing relevant certification documentation.
Meeting export documentation requirements, customs declarations, and applicable trade regulations.
Analyzing usage patterns to improve website performance, content relevance, and user experience.
Detecting and preventing unauthorized access, fraudulent activity, or misuse of our systems.
Information Sharing & Disclosure
We do not sell, rent, or trade your personal or business information to third parties for marketing purposes. We may share information only in the following limited circumstances:
Shipping agents, freight forwarders, and customs brokers who require consignee information to process and deliver your orders (FOB, CIF, or DDP terms).
Accredited laboratories and certification authorities (e.g., for EN ISO 20345, ASTM F2413, AS/NZS 2210) when processing product certifications on your behalf.
Government bodies, customs authorities, or law enforcement when required by applicable law, court order, or regulatory obligation under Chinese or international trade law.
Trusted technology providers (e.g., email hosting, CRM, web analytics) who process data on our behalf under strict confidentiality agreements and only for specified purposes.
Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect analytical data. We use the following types of cookies:
| Type | Purpose | Required |
|---|---|---|
| Essential | Enable core website functionality, form submissions, and security features. | Yes |
| Analytics | Understand how visitors interact with our website (e.g., Google Analytics). Data is anonymized. | Optional |
| Preferences | Remember your language, region, and display settings for a better experience. | Optional |
You can control or disable cookies through your browser settings. Note that disabling essential cookies may affect website functionality. For details on managing cookies, refer to your browser's help documentation.
Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:
While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. If you suspect any unauthorized access to your information, please contact us immediately.
Data Retention
We retain your information only as long as necessary for the purposes outlined in this policy, or as required by applicable law. Our general retention guidelines are:
Upon expiry of the applicable retention period, we will securely delete or anonymize your information unless retention is required for ongoing legal proceedings or regulatory obligations.
International Data Transfers
Shoegan is headquartered in Wenzhou, China. As a global B2B exporter serving customers in Europe, North America, Australia, the Middle East, and other regions, your information may be transferred to and processed in China or other countries where our service providers operate.
These countries may have data protection laws that differ from those in your jurisdiction. By engaging with us, you acknowledge this cross-border transfer. We take steps to ensure that any such transfers are made with appropriate safeguards in place, in accordance with:
Your Rights & Choices
Depending on your location, you may have certain rights regarding your personal information. We respect and honor these rights:
Request a copy of the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to legal retention obligations.
Opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.
Request your data in a structured, machine-readable format where technically feasible.
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days of receiving your request.
Third-Party Links
Our website may contain links to third-party websites, trade platforms (such as Alibaba, Made-in-China, or industry portals), or social media profiles. This Privacy Policy applies only to our website and direct communications. We are not responsible for the privacy practices of external sites and encourage you to review their respective privacy policies before providing any personal information.
Children's Privacy
Our website and services are intended exclusively for business-to-business (B2B) use by professionals and companies. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Notify active business contacts via email where appropriate
- Post a notice on our website homepage for significant updates
Your continued use of our website or engagement with our services after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through any of the following channels:
© 2025 Wenzhou Shoegan Footwear Co., Ltd. · All rights reserved.
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